www.FirstSalary.comCognizant Technology Solutions India Private Limited Process Executive(Voice-Technical Helpdesk)
Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting and business process outsourcing services. Cognizant's single-minded passion is to dedicate our global technology and innovation know-how, our industry expertise and worldwide resources to working together with clients to make their businesses stronger. With more than 35 global delivery centers and over 70,000 employees, we combine a unique onsite/offshore delivery model infused by a distinct culture of customer satisfaction. A member of the NASDAQ-100 Index and S&P 500 Index, Cognizant is a Forbes Global 2000 company and is ranked among the top information technology companies in BusinessWeek's Info Tech 100, Hot Growth and Top 50 Performers listings.
Job Description
Responsibilities
· Working from a standard protocol and utilizing documented processes to respond to customer issues.
· Successfully resolve simple to moderate technical issues (related to Application Support) from incoming customer contacts.
· Respond to Service / Product / Technical and Customer Relations related questions on subjects such as Features, Specifications, Policies and Procedures based on customer entitlement.
· Begin to proactively assist customers to avoid or reduce problem occurrence.
