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Technical Support Representative

( Unisys India - Technical Support Representative - Any Graduate/ PG - Bangalore )
Company : Unisys IndiaDate : 08-01-2012
Eligibility : Any Graduate/ PGLocation : Bangalore
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Job Description :
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Technical Support Representative
Unisys India Pvt. Ltd. in Bengaluru/Bangalore

Job Description:

Key Responsibilities include Applies basic diagnostic

techniques to identify problems, investigate causes and recommend

solutions to correct common failures. Escalates complex problems to the

Remote Support Engineering staff or Field Engineering. Typically

provides technical support for internal and external customers.

Escalates complex problems to higher level of expertise within

organization. Responsible for providing the first-line of after-sales

telephone technical support of hardware, systems, sub-systems and/or

applications for customers and/or employees.

Education:

(UG - Any Graduate) AND (PG - Any PG Course)

0-2 years experience required.

Company Profile:
Unisys India Pvt. Ltd.

Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology.

Unisys India was established in 2004 in Bangalore. We have strengthened tremendously in terms of headcount and infrastructure, as well as capabilities to become an integral part of the Unisys global delivery organization. Today, we have three state-of-the-art facilities - two in Bangalore and one in Hyderabad.

At Unisys India you will see a representation from most functions of Unisys. Be it product development for Systems & Technology, application design and migration for Global Industries, service desk / enterprise computing / ITIL processes / field operations back office for GOIS or extensions of various Unisys corporate functions. We are here today because of our relentless efforts towards timely, quality and cost efficient deliveries, all meant to drive a high level of customer satisfaction at a compelling cost.

A unique blend of mature processes, high focus on tools and, above all a team of highly talented and motivated employees play a critical role in making this possible. We are poised to play an increasingly important role in Unisys journey towards predictable and profitable growth. You could be a part of this change. Imagine It. Done.


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