Resume Wanted. Post it now on Shine

Convergys Freshers Walkin Feb 2 - 7

Customer Care Officer

Experience : 0 - 4 Years

Location : Gurgaon

Education : UG - Any Graduate - Any Specialization

PG - Post Graduation Not Required

Job Description

-Greet customers in a courteous, friendly, and professional manner using agreed upon

procedures.

-Listen attentively to customer needs and concerns; demonstrate empathy.

-Clarify customer requirements; probe for and confirm understanding of requirements or

problem.

-Meet customer requirements through first contact resolution.

-Confirm customer understanding of the solution and provide additional customer

education as needed.

-Prepare complete and accurate work and update customer file.

Desired Candidate Profile

-Candiate should be a Graduate; (10+2+3)

-Excellent Communication Skills

-Knowledge of basic computer operations.

-Flexible with rotational shifts and 24/7 work environment.

-Courteous with strong customer service orientation

NOTE:

Interested and eligible candidates can call Shailja on 9999677762 between 1 to 7 pm

Monday to Saturday.

Or directly Walkin for the interview at following venues between 12 - 5 pm Monday to Sunday.

Venue

DLF Atria Jacaranda Marg,
DLF City,
Phase-II
GURGAON:

CONNAUGHT PLACE: 1202, Akashdeep Building, Barakhamba Road (Near Metro Station)

PITAM PURA: 404, B-09 ITL Twin Tower, Netaji Subhash Place, Near Bikanerwala

Note: Freshers can also apply.

Applicants should carry 2 copies of the resume, 3 passport size photographs and all the

original certificates for education and employment at the time of the interview.