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Job opening with FIRST SOURCE Contact ASHA (HR) - 9886361544

Experience : 0 - 5 Years

Location : Bengaluru/Bangalore

Education : UG - Any Graduate - Any Specialization,Graduation Not Required

PG - Any PG Course - Any Specialization,Post Graduation Not Required

Job Description

First Source is among India's leading BPO companies with revenues of $123 M for the

year 2005-2006.Firstsource provides business process management to Fortune 500 and

FTSE 100 companies in the Banking & Financial Services (credit cards, insurance,

retail banking, collections and mortgage companies), Telecom & Media (fixed line,

mobile, broadband and narrowband service providers) and Healthcare (payor companies)

industries. First Source offers customer management through a combination of call

center and transaction processing capabilities for a complete range of solutions

from customer acquisition, customer care, claims processing, collections and

receivables management, reconciliations and investigations to customized business

research and analytics. Headquartered in Mumbai, India, the company currently has

over 8000 employees across fourteen state-of-the-art centers in India, UK and the

US, and in-market teams in UK and US. The company recently launched operations in

South America through a center in Buenos Aires, Argentina. Over the years First

Source has earned the reputation of being an organization with the ability to

rapidly scale up and manage large scale complex processes over accelerated

timeframes. It has partnered with clients to create virtual extensions of their

organizations so they can concentrate on their core competency. A culture of

responsiveness, flexibility, operations excellence and mutual trust and transparency

has led to long-standing client relationships.

Customer Service Representatives

We would look at candidates who are –

Graduates (No Backlogs), with or without experience.

12th with 6 months work experience.

With an excellent command over English and willing to work in shifts.

B. E graduates below 55% most welcome for tech support process.

Minimum 19 years of age.

Job Description

An inbound CSA deals with a number of incoming calls pertaining to a wide variety of

services provided by the clients. The associate provides excellent customer service

and gives precise information to the customer ensuring customer satisfaction.

Candidates need to be flexible with shifts as per a 24/7 working environment.

Typing speed - minimum of 15 wpm with 85 accuracy.

Well versed with computers & ability to navigate between screens quickly while

speaking with customers is a must.

Fast learners with a passion for customer service.

Technical Support Associates

We have openings for a US technical inbound process, at the Technical Support

Associate level, we would look at candidates who have –

- Bachelors Degree / Diploma Engineering with

Advance troubleshooting skills for at least one of the following:

- Computer Desktop, including Internal Hardware

- Computer Laptop, including Internal Hardware

- One of the Operating systems from the following:

- Windows 98, Me, 2000, XP Home, XP Pro

- Peripherals like Printers, Scanners and Multifunction Devices

- Virus eradication including Manual Virus removal

- Networking

- Basic knowledge of computers, laptops, operating systems and computer hardware.

- Speech clarity, voice clarity, good pronunciation and should not have a strong MTI

(Mother Tongue Influence).

- Strong customer service skills: empathy, listening, enthusiastic, patience,

reasoning and problem-solving skills.

- Willing to work in shifts, rotating as schedule requires.

Eligibility

-UG+12 mths exp / grad with min 6 months experience

-UG+18 mths / grad with 6-12 months experience

-UG+24 mths / grad with 13+ mths experience

If interested please walk in with your CV at the below mentioned address from Monday

- Friday 9:00am to 4:00pm

Venue

Address: No- 20 Palace road,
Opp Mount Carmel College
Vasanth Nagar
Bangalore 560053

Contact ASHA (HR): 9886361544 (Mobile)

66122006 (landline)

Asha

HR Recruitment